Terms and Conditions for Queenspins Casino

Last Updated: January 2025

Welcome to Queenspins. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before registering or placing any bets. If you do not agree with any part of these terms, you must not use our services.

1. General Provisions

1.1 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (the "Player" or "User") and Queenspins (the "Company," "we," "us," or "our"). By creating an account, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as our Privacy Policy and Responsible Gaming Policy.

1.2 Amendments

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly. Continued use of Queenspins services after changes have been made constitutes acceptance of the revised terms.

1.3 Applicable Law

These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which Queenspins operates. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years of age or the legal minimum age for gambling in your jurisdiction (whichever is higher) to register and use Queenspins services. We reserve the right to request proof of age at any time, and accounts found to be held by underage individuals will be immediately suspended, with all winnings forfeited.

2.2 Geographic Restrictions

Players from certain jurisdictions may be restricted from accessing Queenspins services due to local laws and regulations. It is your sole responsibility to ensure that online gambling is legal in your country of residence. Restricted territories include, but are not limited to:

• United States of America and its territories
• United Kingdom (unless specifically authorized)
• France and French territories
• Netherlands and Dutch territories
• Australia and Australian territories
• Spain
• Italy

This list is subject to change without notice. Players attempting to circumvent geographic restrictions through VPNs or proxy servers will have their accounts terminated and funds confiscated.

2.3 Account Registration

To create an account at Queenspins, you must provide accurate, complete, and current information. You are permitted to hold only one account. Multiple accounts (also known as "duplicate accounts") are strictly prohibited. If we discover that you maintain more than one account, we reserve the right to:

• Close all duplicate accounts immediately
• Cancel all transactions and confiscate all winnings
• Return only the original deposits (at our discretion)
• Refuse any future service requests

2.4 Verification Process

As part of our commitment to security and regulatory compliance, Queenspins implements a comprehensive Know Your Customer (KYC) verification process. You may be required to provide:

• Government-issued photo identification (passport, driver's license, national ID card)
• Proof of address dated within the last three months (utility bill, bank statement, government correspondence)
• Proof of payment method (credit card photos showing first six and last four digits, e-wallet screenshots, bank statements)
• Source of funds documentation for large deposits or winnings

Failure to provide requested documentation within 30 days may result in account suspension and withdrawal restrictions. All documents must be clear, legible, and show all four corners of the document.

3. Deposits and Withdrawals

3.1 Deposits

Queenspins accepts various payment methods, including credit cards, debit cards, e-wallets, bank transfers, and cryptocurrencies. The minimum deposit amount varies by payment method and will be clearly displayed during the deposit process. All deposits are processed instantly unless otherwise stated. Transaction fees may apply depending on your chosen payment method.

3.2 Withdrawals

Withdrawal requests are processed according to our standard procedures. Processing times vary by payment method:

• E-wallets: 24-48 hours
• Credit/Debit Cards: 3-5 business days
• Bank Transfers: 5-7 business days
• Cryptocurrencies: 12-24 hours

Withdrawals must be made to the same payment method used for deposits whenever possible. The minimum withdrawal amount is typically displayed in your account. Queenspins reserves the right to conduct additional verification checks before processing withdrawals, which may extend processing times.

3.3 Withdrawal Limits

Standard withdrawal limits apply to all accounts. VIP players may be eligible for increased limits based on their player status. Queenspins reserves the right to divide large withdrawals into monthly installments at our discretion.

3.4 Anti-Money Laundering (AML)

In accordance with international anti-money laundering regulations, Queenspins implements strict AML policies. All deposits must be wagered at least one time before withdrawal. Suspicious activity, including but not limited to low wagering followed by withdrawal requests, will be investigated and may result in account suspension. We cooperate fully with law enforcement agencies and financial intelligence units.

4. Bonuses and Promotions

4.1 Bonus Terms

All bonuses offered by Queenspins are subject to specific terms and conditions outlined on our bonuses page. General bonus terms include:

• Wagering Requirements: All bonuses must be wagered a specified number of times before withdrawal is permitted
• Maximum Bet Limits: When playing with bonus funds, maximum bet limits apply (typically 10% of the bonus amount or 5 EUR/USD, whichever is lower)
• Game Restrictions: Not all games contribute equally to wagering requirements; some games may be excluded entirely
• Time Limits: Bonuses must be claimed and wagering completed within specified time frames
• Maximum Winnings: Some bonuses have maximum cashout limits

4.2 Bonus Abuse

Queenspins maintains a zero-tolerance policy toward bonus abuse. Actions considered bonus abuse include, but are not limited to:

• Creating multiple accounts to claim the same bonus multiple times
• Using software or betting strategies designed specifically to complete wagering requirements with minimal risk
• Coordinated play with other players to exploit bonus terms
• Irregular betting patterns designed to circumvent maximum bet restrictions

Players found engaging in bonus abuse will have all bonuses, winnings, and potentially deposits confiscated, and their accounts will be permanently closed.

4.3 Promotional Terms

Free spins, cashback offers, tournaments, and other promotional activities are subject to their own specific terms and conditions. Queenspins reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

5. Gameplay Rules

5.1 Game Integrity

All games at Queenspins use certified Random Number Generators (RNG) to ensure fair and unbiased results. Game outcomes are determined entirely by chance and cannot be predicted or manipulated. We work exclusively with licensed and audited game providers to guarantee game integrity.

5.2 Malfunctions

In the event of a game malfunction, all affected bets and payouts are void. Queenspins will investigate all reported malfunctions and make appropriate adjustments to player accounts. Screenshots or other evidence of alleged malfunctions may be requested.

5.3 Disconnections

If you experience a disconnection during gameplay, any incomplete game rounds will be resolved according to the game provider's rules. In most cases, bets will stand and results will be determined even if you are disconnected. You can check game history in your account to view results of incomplete rounds.

5.4 Bet Validity

Queenspins reserves the right to void bets in cases of:

• Obvious errors in odds or lines
• Technical malfunctions affecting game fairness
• Violation of maximum bet limits
• Bets placed after an event outcome is already known
• Exploitation of system vulnerabilities

6. Prohibited Activities

6.1 Fraudulent Activity

The following activities are strictly prohibited and will result in immediate account closure, confiscation of funds, and potential legal action:

• Use of stolen credit cards or payment methods
• Collusion or cheating in any form
• Use of bots, automated betting software, or artificial intelligence
• Exploitation of software vulnerabilities or system errors
• Providing false or fraudulent documentation
• Money laundering or terrorist financing
• Chargebacks or payment disputes made in bad faith

6.2 Account Sharing

Accounts are for individual use only. Sharing login credentials, allowing others to access your account, or using someone else's account is strictly prohibited. You are responsible for all activity that occurs under your account.

6.3 Arbitrage Betting

Arbitrage betting strategies are not permitted at Queenspins. Accounts identified as engaging in arbitrage betting across multiple platforms will be closed and winnings forfeited.

7. Responsible Gaming

7.1 Player Protection

Queenspins is committed to promoting responsible gaming practices. We provide various tools to help players maintain control over their gambling activities:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Establish maximum loss thresholds over specific time periods
• Session Time Limits: Set reminders or automatic logout after specified playing time
• Reality Checks: Receive periodic notifications of time spent playing
• Self-Exclusion: Temporarily or permanently close your account
• Cool-Off Periods: Take short breaks from gambling (24 hours to 6 weeks)

7.2 Problem Gambling Resources

If you believe you may have a gambling problem, we encourage you to seek help from professional organizations such as:

• Gamblers Anonymous (www.gamblersanonymous.org)
• GamCare (www.gamcare.org.uk)
• Gambling Therapy (www.gamblingtherapy.org)
• BeGambleAware (www.begambleaware.org)

7.3 Self-Exclusion

Players who wish to self-exclude can contact our customer support team at any time. Self-exclusion periods range from 6 months to permanent exclusion. During self-exclusion, you will not be able to access your account, and all marketing communications will cease. Queenspins will take reasonable steps to prevent you from opening new accounts during this period.

8. Privacy and Data Protection

8.1 Personal Information

Queenspins collects and processes personal data in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse.

8.2 Communication

By creating an account, you consent to receive communications from Queenspins via email, SMS, or phone regarding your account, transactions, and promotional offers. You may opt out of marketing communications at any time through your account settings or by contacting customer support.

8.3 Data Retention

We retain player data for periods required by applicable gambling regulations and financial laws. Even after account closure, certain information must be retained for regulatory compliance and dispute resolution purposes.

9. Intellectual Property

9.1 Copyright and Trademarks

All content on Queenspins, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is the property of Queenspins or its content suppliers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9.2 License

You are granted a limited, non-exclusive, non-transferable license to access and use Queenspins services for personal entertainment purposes only. This license does not permit you to:

• Modify, copy, or distribute website content
• Reverse engineer or decompile any software
• Use automated systems to access the website
• Frame or mirror any portion of the website

10. Limitation of Liability

10.1 Disclaimers

Queenspins services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that:

• Services will be uninterrupted or error-free
• Defects will be corrected promptly
• The website or servers are free from viruses or harmful components
• Results obtained from using the service will be accurate or reliable

10.2 Liability Limits

To the maximum extent permitted by law, Queenspins shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount of deposits made to your account in the 12 months preceding the claim.

10.3 Force Majeure

Queenspins shall not be liable for any failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials.

11. Dispute Resolution

11.1 Complaints Procedure

If you have a complaint regarding Queenspins services, please contact our customer support team with full details of your concern. We will investigate all complaints thoroughly and respond within 14 business days. If you are not satisfied with our response, you may escalate the matter to our licensing authority.

11.2 Alternative Dispute Resolution

In the event that a dispute cannot be resolved through direct communication, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. Contact details for our designated ADR provider are available upon request from customer support.

11.3 Final Decisions

All decisions made by Queenspins management regarding interpretation of these Terms and Conditions, game results, or account disputes are final and binding.

12. Account Closure and Dormancy

12.1 Voluntary Closure

You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you via your preferred payment method, subject to successful identity verification and completion of any pending wagering requirements.

12.2 Involuntary Closure

Queenspins reserves the right to close or suspend accounts at our discretion, particularly in cases of:

• Violation of these Terms and Conditions
• Fraudulent or suspicious activity
• Failure to provide required verification documents
• Abusive or threatening behavior toward staff or other players
• Geographic restrictions or regulatory requirements

12.3 Dormant Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. A monthly maintenance fee may be applied to dormant accounts with remaining balances. We will notify you by email before applying any fees. Accounts dormant for 24 months may be permanently closed with remaining funds forfeited, subject to applicable regulations.

13. Contact Information

If you have any questions regarding these Terms and Conditions or need assistance with your account, please contact our customer support team:

• Email: Available through the website contact form
• Live Chat: Available 24/7 on the Queenspins website
• Website: queenspinscasino.org

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotion terms, constitute the entire agreement between you and Queenspins. No oral or written information provided by employees, agents, or representatives shall create additional obligations beyond those stated in these terms.

By using Queenspins services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.